Multi-Factor Authentication

Digital U FAQS

Canvas Help

Multi-Factor Authentication

Protecting Your Central Methodist University Account

Multi-Factor Authentication (MFA) adds an extra layer of security to your Central Methodist University account. Even if someone learns your password, MFA helps prevent unauthorized access by requiring a second form of verification during sign-in.

At CMU, MFA is required for Microsoft 365 services, including Eagle Mail and other university resources that use your CMU account.

Why MFA Matters

Passwords can be stolen through phishing emails, malware, or data breaches. MFA helps keep your account secure because it requires:

  • Something you know (your password)
  • Something you have (your mobile device)

Even if a password is compromised, an attacker cannot access your account without also completing MFA verification.

Before You Begin

You will need:

  • Your CMU username and password
  • A smartphone or tablet
  • Internet access
  • The Microsoft Authenticator app installed on your device

If you do not have access to a mobile device, please contact the Technology Services Help Desk for assistance.

Recommended Verification Method

Technology Services strongly recommends using the Microsoft Authenticator app.

Benefits include:

  • Faster sign-in approval
  • Stronger security
  • Number matching protection
  • Ability to receive notifications without SMS delays

Microsoft Authenticator is available for both iPhone and Android devices.

Setting Up MFA

Step 1: Install Microsoft Authenticator
iPhone:
  1. Open the App Store.
  2. Search for Microsoft Authenticator.
  3. Tap Get and install the app.
  4. Open the app after installation.
  5. Allow notifications when prompted.
Android:
  1. Open the Google Play Store.
  2. Search for Microsoft Authenticator.
  3. Tap Install.
  4. Open the app after installation.
  5. Allow notifications when prompted.
Step 2: Open Your Security Information Page

On a computer, sign in to:

https://aka.ms/mysecurityinfo

Sign in using your CMU email address and password.

Step 3: Add Microsoft Authenticator
  1. Select Add sign-in method.
  2. Choose Authenticator App.
  3. Select Add.
  4. Follow the on-screen instructions.
  5. A QR code will appear.
Step 4: Scan the QR Code
  1. Open Microsoft Authenticator on your phone.
  2. Select Add Account.
  3. Choose Work or school account.
  4. Select Scan QR code.
  5. Scan the QR code displayed on your computer screen.

Your CMU account will be added to the Authenticator app.

Step 5: Complete Verification

Microsoft will send a test notification to your device.

When prompted:

  1. A number will appear on the sign-in screen.
  2. Enter that number into the Microsoft Authenticator app.
  3. Approve the sign-in request.

This process is called number matching and helps protect against fraudulent MFA requests.


Additional Verification Methods

Although Microsoft Authenticator is recommended, you may also be able to use:

  • Text message verification
  • Phone call verification

Availability of these methods may vary based on your account configuration.

Managing Your MFA Settings

You can update your MFA settings at any time by visiting:

https://aka.ms/mysecurityinfo

There you can:

  • Change your preferred verification method
  • Add or update phone numbers
  • Add additional devices
  • Remove old devices
  • Review your security information

Got a New Phone?

If You Still Have Your Old Phone

  1. Sign in to https://aka.ms/mysecurityinfo
  2. Add the Authenticator app on your new device.
  3. Verify it works successfully.
  4. Remove the old device from your Security Info page.

If You No Longer Have Your Old Phone

Contact the Technology Services Help Desk for assistance resetting your MFA methods.

What If I Get an MFA Prompt I Didn't Request?

If you receive a sign-in approval request when you are not attempting to sign in:

Do NOT approve it.

Instead:

  1. Select Deny.
  2. Report the incident to Technology Services immediately.
  3. Change your password as soon as possible.

Unexpected MFA prompts may indicate that someone has obtained your password and is attempting to access your account.

Frequently Asked Questions

What if I don't receive the notification?

You may be able to:

  • Retry the notification
  • Use a text message
  • Use a phone call
  • Use another registered authentication method

Check that your device has internet connectivity and notifications are enabled for Microsoft Authenticator.

What if I lose my phone?

If you configured an alternate authentication method, use that method to sign in.

If you do not have access to any registered authentication methods, contact the Technology Services Help Desk.


Can I use Microsoft Authenticator on a tablet? 

Yes. Microsoft Authenticator can be installed on supported tablets and mobile devices. If you do not have a smartphone, contact the Help Desk to discuss available options.

Technology Services Help Desk

helpdesk@centralmethodist.edu

For assistance with:

  • MFA setup
  • New phones or phone number changes
  • Lost devices
  • Account access issues
  • Security concerns

Please contact Technology Services for support.