Technology Help Request

Please tell us your problem and we will respond as soon as we can. You may also contact the helpdesk by emailing

Please keep the description of the problem short, but specific. If you are having issues with accessing your email or myCMU, please stop by our office on the first floor of Cupples Hall or call our office 24/7 at 660-248-6197. Please note that we DO NOT give passwords out over e-mail.

Forgot your myCMU password?

If you are having issues with a personal device, learn more about Computer Service options.

PLEASE NOTE: If you need assistance during non-business hours, we offer limited phone support for:

  • Eagle Mail or myCMU password issues
  • Questions regarding an online course that you are enrolled in (i.e. posting to a discussion forum, problems with a test, uploading your photo, etc.). Non-business hour support will not be able to assist you with grade, billing, transcript, financial aid/awards, validation, housing, or registration questions.

You may contact the helpdesk 24/7 by calling 660-248-6197.