Eagle Alerts - FAQ's

What is Eagle Alerts?
This is the University’s name for the emergency notification system sponsored by e2Campus. Eagle Alerts is a text messaging system that allows the university to communicate with members of the campus community quickly in the event of an emergency. Once a person completes the sign-up process, notifications may be sent through text messages, email or voice.

When will Eagle Alerts be used?
The university has created a well-defined set of situations that would prompt a Eagle Alert.
Here are some examples of when the service would be used:
- Safety threats in which an armed or dangerous person is at large on or near campus.
- Major facility emergencies or evacuations, such as fire.
- Severe weather. A closing due to snow/ice or a threat from a tornado requiring those to take shelter.

Where can I update my information?
Each individual subscriber must update his or her contact information by logging into your Eagle Alert account and visit the Services tab. You can unsubscribe from groups or subscribe to groups from the Group tab.

How do I Opt-Out (remove myself) from receiving Eagle Alerts?
Please log into your Eagle Alerts account and visit the Account tab to terminate your account. You may also opt-out of one particular group by visiting the Group tab.

What Wireless Carriers are supported?
See the list of wireless carriers supported.

What if I don't have a cell phone or my cell phone doesn't have text messaging?
As long as you provide some form of contact information, you will receive the emergency or test information. This system is designed to send messages through voicemail, email and text messaging. So if you don’t have text-messaging available, you will still be able to receive emergency messages through your preferred contact method.

Will this cost me anything?
The University will not charge a subscriber fee. However, depending on your wireless carrier provider and the plan you have, you may be charged for SMS/text messages.

Will my contact information be shared with anyone?
No, the contact information you provide is for emergency purposes only.

Can my parents or guardian subscribe to Eagle Alerts?
The university has arranged for a limited number of subscriptions only for CMU students, faculty and staff members. However you may add your parents cell, email or land lines to your account as your allowed two cell phone numbers, four voice numbers and six personal email address's.

Other members of the University received emergency notifications messages but I did not. What should I do?
First, check you contact information by logging in. Update any missing or incorrect information. If you find all the information is correct, call the Help Desk at 660-248-6197.

What other means does the University have to provide emergency information?
Eagle Alert is just one of the communication channels used in the event of an emergency.
The University has a variety of ways to communication emergency information. The most common are:
- Broadcast emails to all students, faculty, and staff
- Announcement via the Outdoor PA System & Indoor Digital Signs.
- The University home page (www.centralmethodist.edu)

Have additional questions or problems?
Contact helpdesk@centalmethodist.edu for assistance or additional information.