CMU has various network printers throughout campus that are available to faculty and staff.

If you have problems printing, follow the troubleshooting information. If you still have issues, contact the helpdesk at

Installing a CMU Network Printer

Choose the Start button
run box

Then type \\stormtrooper in the search,

Next there will be a window with all the printers available on the network, double-click the printer you wish to add, it will take a few seconds and show its connecting. Note: You must have permission to the printer to add it.

The task box for the selected printer with the printer name on stormtrooper and status at the top will appear.

Task Box


Verify Installed Printers: To verify what printers you have installed on your computer simply choose the Start button, Devices and Printers. All of the printers on your machine will be displayed.

Delete a Printer: From the Devices and Printers window you can right-click on a printer and delete printer, deleting and re-adding a printer may help if you’re having connection problems.

Default Printer: From the Devices and Printers window you can easy see which printer is marked as default by the check mark on the printer. To change the default printer, right-click on the printer you wish to make default and choose set as default.

Note: From the Devices and Printers window you can also open the printers task box by clicking on the printer, from the task box you can manage the queue, change the printer preferences, see printer properties and set as the default printer.

  1. Reboot your Computer.

  2. Make sure the printer has power and is online.Turn it off for 10 seconds and on again to reinitialize any internal settings that may have gone astray.

    • Start - Settings - Devices & Printers, right-click the printer.
    • If there isn't a checkmark by "Set as Default", left-click that option to select it.
  3. Ensure that the tape that seals the cartridge ink port is removed prior to installing the cartridge.

  4. Use the printer's own self-test.The message "out of paper" is sometimes erroneously reported when there is plenty of paper, and can indicate a physical problem with the printer.

    • Start - Settings - Devices & Printers
    • Right-click the printer name, left-click Properties
    • Choose the Print Test Page button
  5. Try deleting and re-adding the printer.